E2E Outlet Opening & Franchise Management for PTG
A single workflow spanning legal, IT, ISO, preventive maintenance, and franchise approvals — from "we found a site" to "the station is live".
Key results
- 12+
- 7
- Network-wide
The challenge
Opening a new petrol outlet involves a dozen teams — legal contracts, IT setup, equipment, ISO compliance, franchise documentation, and preventive maintenance scheduling. Coordination was almost entirely email-based.
Tracking every outlet’s status across the country was difficult; bottlenecks were only spotted after they delayed openings.
What we built
A single end-to-end Outlet Opening workflow on Kissflow with parallel sub-flows for legal contracts, legal applications, IT services, ISO/auditing, and preventive/corrective maintenance.
Franchise management got its own connected workflow so franchise partners go through the same controlled rollout pattern as company-owned outlets.
Outcome
Outlet opening lead time and bottleneck visibility improved across the network. The same operating model now handles franchise rollouts predictably at scale.
PTG continues to extend the platform — every new operational discipline lands on Kissflow first.
- operations
- franchise
- kissflow
- compliance